FAQ

Frequently Asked Questions about our Midtown Manhattan Boutique Hotel

Please see answers to our guests’ most common questions about visiting our Times Square Hotel. If you need any further information, please do not hesitate to reach out to our team directly. Our most Frequently Asked Questions about Square Hotel are as below.

Does Square Hotel provide WiFi?

Yes! We provide complimentary WiFi in all public spaces throughout the hotel. Premium Wi-Fi for an unlimited number of devices is included in the nightly Residence Fee for all hotel guests.

Do you have parking? What is the price?

Square Hotel guests can use parking services at our neighboring Parking Garage, ABM Parking at 245 W 50th Street, and will receive a discounted parking rate of $50 for up to 24 hours.

• All Square Hotel guests must provide a valid bar code sticker provided by ABM Parking Services upon return to receive the discount. Without the sticker, guest will be charged full price of $60 daily.
• Only credit cards are accepted.
• Rate is valid for any regular vehicle, SUVs are subject to a $10 premium.

How can I arrange Ground Transportation in NYC?

Navigating NYC by car is easy with the use of popular ride hailing apps such as Uber and Lyft. These apps pick up at all major NYC airports and can transport you to the Square Hotel, as well as your travel around Manhattan.

Popular Ride Hailing & Ride Sharing Apps: UBER iOS – UBER Android – NYC TAXI iOS – NYC TAXI Android – LYFT

For Ground Transportation assistance please contact our Guest Services team: CustomerService@SquareHotelNYC.com

I need to print something, can you help?

Of course. Our Front Desk team is more than happy to assist you with any printing related needs.

Do you have a fitness center?

We do not offer a fitness center on site, but guests have access to the 24/7 gym at our sister hotel just blocks away. Inquire at the Front Desk for details.

Do you offer an in-room safe for guests?

We do offer in-room safes, and we have safety deposit boxes available at the front desk, complimentary to our guests.

Do you have any discounts, promo codes, or packages available?

Absolutely– please take a look at our current Special Offers to see the current promotions offered at Square Hotel. You can also shop your dates of stay online to see which discounts are open for the period you are visiting.

Does the Square Hotel have a Rooftop?

Yes! Boasting two outdoor terraces overlooking NYC & Times Square below, our rooftop lounge is truly one of a kind– and exclusive to hotel guests.

Rooftop Lounge at Square Hotel in Times Square New York City

Is the hotel room equipped with a mini-fridge?

Yes, most of our guest rooms are equipped with a mini-fridge. To ensure that your room has a fridge upon arrival, simply contact our Front Office team in advance of your arrival.

How can I request a copy of my bill from my recent stay?

Contact our team via email to request a copy of your folio: CustomerService@SquareHotelNYC.com

Do you have a restaurant on site? Bar?

Our in-house restaurant and bar, Natsumi, are located in the lobby level of the hotel. Natsumi Japanese Restaurant & Lounge offers 10% discount for our guest just show your room key to the maître d’ and your server prior to ordering. Please visit http://natsuminyc.com/ for current hours of operation.

If you would like to dine in your room, there are endless options in NYC for delivery. Use a delivery app to browse options: Uber Eats, GrubHub, Seamless, or Postmates apps on your smartphone.

Where can I eat breakfast?

There are so many options in the area! We recommend the Times Square Diner, on 8th Avenue between 48th and 49th Street for breakfast. They are open 24 hours a day and offer our guests a 10% discount.

Can I store my luggage with the hotel upon check out? Is there a fee?

Registered hotel guests can store luggage with us for the day complimentary.

How can I confirm my reservation?

Please contact our Reservations team via email or call (855) 265-7400.

How can I modify or cancel my existing reservation?

When you book directly on our website, we can provide you the most flexibility with modifying your reservation.

For Hotel Direct Bookings: Please email our Reservations team here, or call us at +1(855) 265-7400.

For Non-Hotel Direct Bookings: Contact the booking source directly (ex the company website you booked through) – we cannot adjust third party bookings on behalf of our guests, unfortunately.

I booked somewhere other than the hotel website and I need to make a change to my reservation. How do I do this?

You would need to reach out to the booking source directly (eg; booking.com & expedia.com). We always recommend booking directly on our website to ensure you receive the best rates and most flexible cancellation policy.

What is the hotel pet policy?

The Square Hotel does not accommodate pets at this time. Registered Service Animals are authorized as an exception to our policy.

What is the minimum age to stay in your hotel?

We welcome guests of all ages at Square Hotel, and children stay free under the age of 12. However, at least one occupant of the room needs be 21 years or older with a valid ID and credit card at the time of check-in.

What is the Residence Fee?

In an effort to help simplify your supplementary charges, The Square Residence Fee has you covered! Providing the best value for our guests is key, so our Residence Fee includes:

  • Unlimited Premium High-Speed Internet Access for All Devices
  • Unlimited Local Phone Calls
  • 2 Complimentary Waters Daily
  • $5 Holding Fee Per Package for Guest Packages Shipped in Advance to Hotel 48 Hours Prior to Arrival
  • Luggage Storage (same day) Upon Arrival & Post Checkout

Frequently Asked Questions about Square Hotel in New York City’s Times Square neighborhood. Explore Central Park, the Upper West Side, Hudson Yards, Chelsea, Midtown Manhattan, and more from our cool NYC hotel.