Frequently Asked Questions

Natsumi Japanese Restaurant & Natsumi Bar are located in the lobby level of Square Hotel, serving lunch and dinner. Show your room key to your server prior to ordering and receive 10% off meals. Square Hotel is located in the heart of Times Square & Midtown Manhattan, so there are hundreds of restaurants nearby as well! Check out our Dining Recommendations. If you prefer to dine in your room, download Uber Eats, Postmates, or GrubHub apps on your mobile for easy access to thousands of nearby food delivery options. 

Yes! Square Hotel provides complimentary WiFi throughout the hotel. Premium Wi-Fi for an unlimited number of devices is provided to our hotel guests, included in the nightly Residence Fee.

We are located in the Times Square / Theater District of New York City, at 226 W 50th St New York, NY 10019. 

Square Hotel guests receive a discounted parking rate at our neighboring Parking Garage, ABM Parking at 245 W 50th Street. Parking rates are $50 for 24 hours.

• To validate your parking, show a valid bar code sticker (provided by ABM Parking Services) to the Front Desk team upon arrival at the hotel. Without a validated sticker, guests will be charged the full rate of $60 daily.
• Only credit cards are accepted
• Rate is valid for any regular vehicle, SUVs are subject to a $10 premium

Absolutely– please take a look at our current Special Offers to see the current promotions offered at Square Hotel. You can also shop your dates of stay online to see which discounts are open for the period you are visiting.

Yes! Perfect for pre-Theater drinks, Square Hotel's on-site bar is located in the lobby level of the hotel. Natsumi Lounge offers a 10% discount for our guests; just show your room key to the maître d’ and your server prior to ordering. 

Please contact our Reservations team via email: reservations@squarehotelnyc.com or call us Toll Free at +1-833-204-8523

The quickest way to navigate NYC is generally via public transportation / the MTA Subway. Square Hotel is centrally located in Midtown Manhattan and our guests enjoy our convenient access to a variety of train lines. Our closest subway stations are the 50th Street E train station (at 8th Ave) or the 50th Street 1/2 trains (at Broadway). We also within minutes of the N/R/W trains at 49th St + 7th Ave, as well as the E/B/D trains at 53 Av + 8th Ave. 

NYC is a connected haven, with RideShare apps available to transport guests at every major airport and train station. We recommend using Uber or Lyft for ground transportation services. For assistance with booking a car service, please contact our Guest Services team: CustomerService@SquareHotelNYC.com

Yes, we do offer in-room safes for our guests, complimentary. We also have security deposit boxes at the Front Desk should you need them.

Yes, our rooms provide mini-fridges for our guests.

You can sign up for our email newsletter to ensure you receive the latest promotions and special offers from Square Hotel. We also update our friends on social media with savings opportunities, so be sure to follow us on instagram and facebook.

All registered hotel guests can store luggage with us on their day of arrival & departure at no charge.

Yes, absolutely. We offer business services in our hotel lobby, just speak to our Front Desk team for assistance.

While we do not have a fitness center on the premises, all Square Hotel guests have access to the 24-hour fitness center at our sister property, Ameritania Hotel at Times Square, less than four minutes walking distance from our hotel.

We love your furry friends too, but at this time Square Hotel does not accommodate pets. Service Animals are exempt; speak with our Front Desk team for details.

We welcome guests of all ages at Square Hotel, and children stay free under the age of 12. However, at least one occupant of the room needs be 21 years or older with a valid government issued ID and credit card.

We recommend you always book directly on our official website in order to give you (and us!) the most flexibility with your reservation, as well as our best rates, guaranteed.

If you booked elsewhere, you would need to reach out to the booking source directly (eg; your travel agent, or booking.com, Expedia etc) to adjust your reservation.

Please email CustomerService@SquareHotelNYC.com or call +1-212-259-1000 for any billing questions, requests and needs.